Refund policy

Return, Refund & Exchange Policy

At Sonya Walker Creations, each work of art is prepared and packaged with care. We want you to feel confident when purchasing artwork from us. Please review our return and refund policy before placing your order.

Returns

We accept eligible returns requested within 14 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received. Artwork must not have been altered, damaged, framed, mounted, displayed in a way that causes damage, or otherwise changed from its original condition. Whenever applicable, the item must also be returned in its original protective packaging.

Before returning any item, please contact us at sonyawalkercreations@yahoo.com with your order number and reason for the return.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

If you are returning an item because you changed your mind or decided the artwork was not right for you, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable and insured shipping service when returning artwork. Sonya Walker Creations cannot be responsible for return shipments that are lost or damaged in transit.

If you received an incorrect item or an item that arrived damaged due to shipping, please contact us before returning it. We will provide instructions for resolving the issue.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your artwork arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at sonyawalkercreations@yahoo.com.

Please include your order number and photographs of the item and its packaging so we can evaluate what happened and determine the appropriate solution.

When the problem is the result of an error by Sonya Walker Creations or damage during delivery, you will not be responsible for approved return shipping costs.

Original Artwork

Because original artwork is one-of-a-kind, returns of original works must receive prior authorization.

Original artwork must be returned in its original condition and, whenever possible, in the original protective packaging. The customer is responsible for properly packaging, insuring, and tracking an authorized return unless the artwork arrived damaged or the wrong item was shipped.

Artwork that has been altered, damaged after delivery, permanently installed, or otherwise changed from its original condition cannot be returned.

Custom and Commissioned Artwork

Custom, commissioned, personalized, and specially ordered artwork is final sale and cannot be returned or exchanged, except when the item arrives damaged or there has been an error on our part.

Any specific cancellation or refund terms established in a separate commission agreement will take precedence for that commissioned work.

Sale Items

Unless specifically stated otherwise at the time of purchase, sale and clearance items are final sale and cannot be returned.

If a sale item arrives damaged or you receive an incorrect item, please contact us so that we can address the problem.

Exchanges

Because many of our artworks are unique or available in limited quantities, we do not offer traditional exchanges.

If an eligible item is returned and the return is approved, you may place a new order for another available work.

Refunds

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges, if any, are not refundable unless the return resulted from an error by Sonya Walker Creations or the item arrived damaged.

Please allow your bank or credit card company additional time to process and post the refund after it has been issued.

European Union Orders

If an order is shipped into the European Union, customers may have additional cancellation or return rights under applicable consumer-protection laws. Where those laws apply, those statutory rights are not limited by this policy.

Questions

If you have questions about a return, refund, damaged shipment, or a particular piece of artwork before purchasing, please contact:

Sonya Walker Creations
sonyawalkercreations@yahoo.com